Last updated: 7 July 2026
Please read these terms and conditions carefully before using this website. By using the website or submitting an enquiry, you agree to be bound by them. If you do not agree, please do not use the website.
This website is operated by J&R MARKETING LIMITED trading as MotorClaimsDepartment.co.uk (“we”, “us”, “our”), a company registered in England and Wales under company number 10025657. Our registered office address is C/O Perception Accounting Limited, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, England, TN25 4BF.
We provide a marketing and introduction service. When you submit an enquiry through this website or call the number displayed on it, we will pass your details to a third-party claims handling / accident management partner who may be able to assist with your claim, roadside recovery or a replacement vehicle.
We are not an insurer, insurance broker, solicitor or claims management company. We do not handle claims ourselves, we do not provide legal, financial or insurance advice, and we make no decisions about your claim. Any services you subsequently receive are provided by the third party under their own terms, which you should read carefully before agreeing to them.
Our introduction service is free for you to use. We may receive a fee from the partner we introduce you to. This does not affect any amount you may recover under your claim.
The content of this website is provided for general information only. It is not, and is not intended to be, advice on which you should rely. You should obtain professional advice before taking, or refraining from taking, any action on the basis of the content of this website. Nothing on this website guarantees any particular outcome for any claim.
When using this website you agree that:
Deliberately providing false or misleading information in connection with an insurance claim is fraud and may be a criminal offence.
We do not guarantee that the website, or any content on it, will always be available or be uninterrupted or error-free. We may suspend, withdraw or restrict the availability of all or any part of the website for business and operational reasons without notice. We may also update the website and its content at any time.
We are the owner or the licensee of all intellectual property rights in this website and the material published on it. You may print or download extracts for your personal use, but you must not use any part of the content of this website for commercial purposes without a licence from us. Third-party names and trade marks referred to on this website belong to their respective owners.
Where this website contains links to other sites or resources provided by third parties, or where we introduce you to a third-party partner, those sites and services are not under our control. We are not responsible for the acts or omissions of any third party, or for the content of their websites, or for the terms on which they provide their services to you.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.
Subject to that:
We only provide this website for domestic and private use. We will not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
We only use your personal information as set out in our Privacy Policy.
We may amend these terms from time to time. The version published on this page at the time you use the website is the version that applies. Please check this page whenever you use the website.
Each paragraph of these terms operates separately: if any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect. If we do not enforce any of these terms, that does not mean we have waived our right to do so later. We may transfer our rights and obligations under these terms to another organisation.
These terms, their subject matter and their formation are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Write to: J&R MARKETING LIMITED, C/O Perception Accounting Limited, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, England, TN25 4BF. You can also call us on 0300 373 5878.